Lana Pachay•Product Builder

I see you're hiring.

CVs are boring. Ask me about my experience,
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Ask me about my work...
10M+ users
Product improvements shipped at Meta · Workplace & Workrooms
1,500+ experiments
Per year driving monetisation & growth · AI-powered experimentation platform · Flo Health
0 → 1 AI product
Founded conversational commerce assistant · 2015, before mainstream LLMs

Featured Projects

Flo Health

AI-Powered Experimentation Platform

Defining the product roadmap for a company-wide experimentation platform that directly shapes monetisation and conversion decisions. Building an AI layer that automates the experiment lifecycle — from hypothesis generation to success evaluation to insight publishing.

1,500+ experiments/year
15+ product teams
Company-wide impact on business decisions
Platform StrategyAI RoadmapPlatform UX
Meta

Workplace & Workrooms

Shaped how 10M+ users' problems were understood and resolved — redesigning signal routing and building a classification system that surfaced the highest-impact improvements.

2-4x feature usage increase
75% faster resolution
10M+ paid users
Systems ArchitectureProduct IntelligenceUX Improvements
Founder

Bundles AI

Conversational shopping assistant with NLU that parsed natural language into product attributes — years before LLMs made conversational commerce mainstream.

20% → 85% onboarding conversion
500 DAU
0 → 1
0→1AI / NLUExperience Design
How a product feels matters as much as the problem it solves

12+ years in product. I care about craft, systems thinking, and building things that make people feel understood.

Let's talk

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AI Disclosure

This is an AI-powered conversational portfolio. You are speaking with Claude, an AI model by Anthropic, operating under a structured prompt based on my professional experience and career history.

No proprietary or confidential information from any current or former employer has been included in the prompt. The AI has been specifically instructed not to fabricate experience, speculate beyond what is explicitly documented, or disclose sensitive information.

That said, AI models can produce inaccurate or unexpected responses. I do not have full control over the model's behaviour beyond the instructions provided. Responses should be treated as indicative, not definitive. For anything that matters, please speak with me directly.

Lana Pachay · lana.pachay@gmail.com